| We assure our esteemed customers of a perfect pre-sale, in-sale and after-sale service we will establish specially for you! |
| Pre-Sale Service |
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First of all, we will get understanding of the structure and properties of the products you will produce with the machine to be purchased and recommend you the machine models which will be the most applicable to your purpose. |
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Secondly, we will make you have knowledge of the general situation of our company. if you have some special requirements toward your products, we will propose you a professional composition of your machine units, In addition, we will search for the professional reference provided by other suppliers of the machines of the same kind. In case we have no such machine needed by you. |
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We will try to provide you with all the information we owe so that you could succeed in getting the machine needed by you Elsewhere. |
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| In-Sale Service |
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We will establish a perfect S/C in the guarantee of you lawful rights in relation with our company. |
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We will be responsible for the professional installiation and test of the machine units you have bought from our company until a qualified production is attained. |
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We will give professional trainings to your technicians according to your necessity until they become fully capable of the machine application, normal maintenance and finding technical solutions during the production. |
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Our salesmen and personnel from our business department will periodically pay visits to your factory after you have bought the machine from us in order to learn how it performs and what shall be improved. |
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| After-Sale Service |
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Abiding by Standard No.JB/T72767-94 for the injection machine industry we will carry out a 12-mouth limited “3 guarantees” service. |
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Our company has set up service points in every part of the country or in the corresponding regions. User may timely contact with the service point in case of any abnormality with our machines during the use. |
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At reception of user’s phone call/fax to our maintenance service department of the supply of spare parts or personnel service, normally they will reach the destination within 24 hours for the users inside the province, they will depart to the destination within 24 hours for the users outside the province in assurance of problem shooting and restarting the production in an earliest time. Our company in an absolute assurance of your comfortable, worry-free and easy use of our machinery. |
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We will provide our customer friends with a long-term service. |
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